GENERAL TERMS AND CONDITIONS OF SALE

Applicable as from 01/09/2026

These General Terms and Conditions of Sale (hereinafter the "T&Cs") govern the sale of products and the booking of services offered on the website http://www.gratienmeyer.com/ (hereinafter the "Website"), published by the company FREIXENET GRATIEN.

The Website notably allows the online purchase of Gratien Meyer cuvées and the booking of the wine tourism experiences offered at the House in Saumur.

These T&Cs are accessible at any time on the Website. They may be consulted, downloaded and printed prior to any order or booking.

ARTICLE 1 – PURPOSE

The purpose of these General Terms and Conditions of Sale is to define the respective rights and obligations of the company FREIXENET GRATIEN, operating the Gratien Meyer brand (hereinafter "Gratien Meyer"), and of any natural person acting as a consumer or non-professional (hereinafter the "Customer"), in the context of:

• the distance selling of the Products offered on the Website;
• the booking of the wine tourism Services organised by Gratien Meyer;
• orders placed directly with the Shop by telephone or by email.

These T&Cs set out, in particular, the terms and conditions relating to ordering, payment, delivery, in-store collection, booking, cancellation and withdrawal, the applicable legal guarantees, and the respective rights and obligations of the parties.

They are entered into in accordance with the provisions of the French Civil Code, the French Consumer Code and all French regulations applicable to the distance selling of alcoholic beverages and to the services offered by Gratien Meyer.

ARTICLE 2 – IDENTIFICATION OF THE SELLER

Sales made on the Website are carried out by:

FREIXENET GRATIEN
Simplified Joint-Stock Company (Société par Actions Simplifiée – SAS)
Share capital: €18,200,000
Registered office: 208 quai de Paludate – 33800 Bordeaux – FRANCE
Bordeaux Trade and Companies Register (RCS): 410 381 206
SIRET: 410 381 206 00037
Intra-community VAT number: FR36410381206
Telephone: +33 (0)2 41 83 13 32
Email: boutique@gratienmeyer.com
Publication Director: Ms Katy Murarotto

The Website is hosted by:

Shopify Inc.
151 O'Connor Street
Ground Floor
Ottawa, Ontario K2P 2L8
Canada

Payments made on the Website are secured and processed via the Shopify Payments solution.

For any question relating to an order, a booking or these T&Cs, Customer Service can be reached by telephone or by email during the Shop's opening hours. Current opening hours can be consulted on the Website. Requests are handled within an indicative period of twenty-four (24) to forty-eight (48) working hours.

ARTICLE 3 – SCOPE

These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales of Products and bookings of Services offered on the Website.

They cover in particular:

• Crémants de Loire;
• Saumur wines;
• other sparkling wines and beverages produced by the House;
• guided tours;
• audio-guided tours;
• torchlight tours;
• tasting workshops;
• food and wine pairings;
• wine tourism events;
• any other service offered from time to time by Gratien Meyer.

These T&Cs apply exclusively to consumers and non-professionals within the meaning of the French Consumer Code.

Sales made to professionals, distributors, wine merchants, wholesalers, resellers or any other commercial intermediary remain subject to the general terms and conditions of sale specifically applicable to them.

The Products offered on the Website are intended for personal use. Any order placed for the purpose of resale, distribution or commercial exploitation is prohibited without the prior written authorisation of FREIXENET GRATIEN.

Gratien Meyer reserves the right to modify at any time its commercial offer, the characteristics of its Products, its Services, its packaging, its vintages or the terms of their marketing, without affecting orders or bookings already confirmed.

The offers presented on the Website are valid while stocks last and within the limits of the capacity of the Services offered.

Online sales of Products are restricted to mainland France. The applicable delivery terms are specified in these T&Cs and on the Website.

ARTICLE 4 – ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE

The Customer acknowledges having read these General Terms and Conditions of Sale before confirming any order or booking.

Confirmation of an order or booking, by whatever means (Website, telephone or email), constitutes full, complete and unreserved acceptance of these T&Cs.

The Customer declares that they:

• have the legal capacity to enter into contracts under French law;
• are acting as a consumer or non-professional;
• are at least eighteen (18) years of age for any order including alcoholic beverages;
• are providing accurate, complete and up-to-date information when placing their order or booking.

These T&Cs prevail over any other document, in particular catalogues, brochures, advertising materials or commercial documents distributed by Gratien Meyer, which are provided for information purposes only.

The fact that Gratien Meyer does not, at any given time, invoke any of the provisions of these T&Cs shall not be interpreted as a waiver of its right to invoke them subsequently.

Should one or more provisions of these T&Cs be declared null and void, unenforceable or ineffective by a final court decision, the other provisions shall remain fully applicable.

Gratien Meyer reserves the right to modify these T&Cs at any time in order to take account of legislative, regulatory or case-law developments or changes in its business. The new provisions shall apply only to orders and bookings concluded after their effective date.

These T&Cs are drafted in French. In the event of translation into one or more foreign languages, only the French version shall prevail in the event of any discrepancy in interpretation.

ARTICLE 5 – PRODUCTS

The Products offered for sale are those presented on the Website on the day it is consulted, while stocks last.

Each Product is accompanied by a description presenting its essential characteristics in accordance with Article L.111-1 of the French Consumer Code, including its appellation, volume, alcohol content, price, packaging and, where applicable, its vintage.

Gratien Meyer takes the utmost care in presenting the Products. The descriptions, photographs and illustrations published on the Website are produced as faithfully as possible. However, slight differences in presentation may occur, in particular due to:

• changes in vintages;
• changes in packaging, labels, capsules, corks or gift boxes;
• supply constraints for certain components;
• technical or aesthetic improvements made by the House.

These differences in no way affect the essential characteristics, quality or authenticity of the Products.

The wines sold by Gratien Meyer are living products. Natural variations in aromatic expression, colour or effervescence, or the presence of tartrate crystals or a slight deposit, may occur depending on the cuvées and vintages. These natural characteristics constitute neither a lack of conformity nor a hidden defect.

The Products must be stored in suitable conditions, protected from heat, frost, direct light and significant temperature variations. Gratien Meyer cannot be held liable for any deterioration resulting from improper storage after delivery.

ARTICLE 6 – PRICES

Prices are stated in euros (€), inclusive of all taxes (TTC).

They do not include delivery costs, which are calculated according to the delivery location and the number of bottles ordered. The amount of these costs is communicated to the Customer before final confirmation of their order.

Delivery is free of charge for any order of €200 or more (including taxes), under the conditions in force on the day of the order.

Gratien Meyer reserves the right to change its prices at any time.

However, Products will be invoiced on the basis of the prices in force at the time the order is confirmed.

In the event of an obvious pricing error resulting from a material, IT or technical error making the displayed price manifestly derisory or inconsistent with the actual value of the Product, Gratien Meyer reserves the right to cancel the order after informing the Customer and fully refunding any sums received.

The Products remain the property of FREIXENET GRATIEN until full payment of their price, without prejudice to the transfer of risk taking place upon delivery in accordance with these T&Cs.

ARTICLE 7 – ORDERING PROCESS AND TERMS

7.1 – Ordering channels

The Customer may order Products:

• directly on the Website, according to the online ordering process described below;
• by telephone, on +33 (0)2 41 83 13 32;
• by email, at boutique@gratienmeyer.com.

Wine tourism Services may be booked in accordance with the terms indicated on the Website and are subject, in addition to this article, to the provisions of Articles 15 et seq. of these T&Cs.

Whatever the ordering channel used, the Customer must have the legal capacity to enter into contracts and, when ordering alcoholic beverages, must meet the age-of-majority requirements set out in these T&Cs and in the applicable regulations.

7.2 – Orders placed by telephone or email

For any order placed by telephone or email, Gratien Meyer provides the Customer, before the contract is concluded, with the pre-contractual information required by the applicable regulations, including:

• the essential characteristics of the Products;
• the quantities ordered;
• their price;
• any delivery costs;
• the terms and timeframes for delivery or collection;
• the means and terms of payment offered;
• information relating to the right of withdrawal, where applicable;
• as well as these T&Cs.

A summary of the order and the necessary contractual information are provided to the Customer on a medium enabling them to store and reproduce it.

Depending on the terms offered by Gratien Meyer for the order concerned, payment may be made:

• by means of a secure payment link sent to the Customer;
• by bank transfer, to the account provided by Gratien Meyer;
• or directly at the Shop, where this option is offered for the order concerned.

An order placed by telephone or email becomes final once the required pre-contractual information has been provided to the Customer, the order has been accepted by Gratien Meyer and, where payment is required before performance, payment has been confirmed.

An order confirmation is sent to the Customer on a durable medium under the conditions set out in this article.

7.3 – Minimum order quantities and packaging

Orders for Products are subject to the following minimum quantities:

• for 75 cl bottles: minimum order of twelve (12) bottles;
• for 150 cl bottles (magnums): minimum order of six (6) bottles.

75 cl bottles are sold and shipped in multiples of six (6) bottles.

Mixing references within the same case is not offered. Each case of six (6) bottles must consist of a single reference.

Any specific packaging conditions applicable to 150 cl magnums or to any other format sold are specified to the Customer before confirmation of their order.

These conditions apply to orders placed on the Website as well as to orders placed by telephone or email, unless specific conditions have been expressly agreed with Gratien Meyer before the sale is concluded.

The Website may prevent the confirmation of an order that does not comply with the applicable minimum quantities or packaging rules.

7.4 – Orders placed on the Website

To place an order on the Website, the Customer selects the Products and/or Services they wish to order and adds them to their basket.

The essential characteristics of the Products and Services and their prices are presented to the Customer before confirmation of their order.

The Customer enters the information required to process the order, including their surname, first name, email address, mobile phone number and, for orders requiring delivery, a complete and accurate delivery address.

The Customer undertakes to provide accurate, complete and up-to-date information.

Gratien Meyer cannot be held liable for the consequences resulting from incorrect or incomplete information provided by the Customer, without prejudice to the applicable mandatory legal provisions.

In the event that an incorrect, incomplete or insufficiently precise delivery address provided by the Customer makes delivery impossible or requires a new shipment, the additional costs directly caused by this error may be charged to the Customer, provided that they have been communicated to the Customer beforehand and within the limits permitted by the applicable regulations.

The accepted means of payment and any delivery restrictions are indicated clearly and legibly at the latest at the beginning of the ordering process.

7.5 – Checking and correcting the online order

Before final confirmation of their order on the Website, the Customer has access to a summary enabling them to check in particular:

• the Products and/or Services selected;
• the quantities;
• the prices;
• any delivery costs or other applicable charges;
• the delivery or collection method chosen;
• the total amount payable.

The Customer is able to check the details of their order and correct any errors before final confirmation.

It is the Customer's responsibility in particular to check the accuracy of their contact details, their delivery address and, more generally, the information necessary for the proper performance of the order.

7.6 – Acceptance of the T&Cs and obligation to pay

Before final confirmation of their order on the Website, the Customer must be able to read these T&Cs and accept them by means of the mechanism provided in the ordering process.

Final confirmation of the order entails an obligation to pay.

In accordance with Article L.221-14 of the French Consumer Code, the function used to finalise the order bears the words "Order with obligation to pay" or any similar unambiguous wording indicating that placing the order entails an obligation to pay for it.

Before this final confirmation, the Customer retains the possibility of modifying or abandoning their order.

7.7 – Payment and order confirmation

For orders placed on the Website, payment is made in accordance with the terms set out in Article 9 – Payment of these T&Cs.

Once the order has been confirmed and, where applicable, payment has been confirmed, Gratien Meyer sends the Customer an order confirmation by email to the address provided when ordering.

This confirmation sets out the essential information relating to the contract and the order, including the Products and/or Services ordered, their price, any applicable charges and the information necessary for its performance.

In accordance with the provisions applicable to distance contracts, Gratien Meyer provides the Customer, on a durable medium, within a reasonable time after the conclusion of the contract and at the latest at the time of delivery of the Products or before performance of the Service begins, with confirmation of the contract including the information required by the applicable regulations, unless this information has already been provided on a durable medium before the conclusion of the contract.

Where the right of withdrawal applies, the Customer also receives the model withdrawal form set out in Appendix 1 to these T&Cs.

The Customer is invited to keep the order confirmation and these T&Cs.

7.8 – Formation of the contract

For orders placed on the Website, the contract is concluded following:

• final confirmation of the order by the Customer;
• acceptance of these T&Cs;
• and confirmation of payment where it is immediately due.

For orders placed by telephone or email, the contract is concluded under the conditions defined in Article 7.2.

The automatic receipt of a request or email sent to Gratien Meyer does not, in itself, constitute acceptance of the order.

Gratien Meyer reserves the right to refuse or cancel an order for a legitimate reason, in particular in the event of:

• fraud or attempted fraud;
• a payment incident or refusal;
• manifestly incorrect or insufficient information preventing performance of the order;
• an order of an abnormal or manifestly fraudulent nature;
• a prior dispute with the Customer relating to payment for an order;
• or any other case in which the applicable regulations authorise Gratien Meyer to refuse the order.

7.9 – Modification or cancellation of an order

Any request by the Customer to modify or cancel an order must be sent to Gratien Meyer as soon as possible and before the Products are shipped.

Gratien Meyer will use its best efforts to take such a request into account where it is made before the order is prepared or shipped, without being able to guarantee that an order already being prepared can be modified or cancelled.

This article is without prejudice to the right of withdrawal enjoyed by the consumer Customer under the conditions set out in Article 13 of these T&Cs.

7.10 – Proof and archiving of the order

Data recorded in the computer systems of Gratien Meyer and its service providers, under reasonable security conditions, constitutes evidence of communications, orders and payments between Gratien Meyer and the Customer, subject to the Customer's ability to provide evidence to the contrary in accordance with the applicable rules.

Contracts concluded electronically are archived under the conditions and for the periods provided for by the applicable regulations.

Where the regulations so provide, the Customer may request access to the archived contract in accordance with the procedures communicated by Gratien Meyer.

ARTICLE 8 – PRODUCT AVAILABILITY

Products are offered for sale while stocks last.

Product availability is indicated on the Website at the time of ordering. Despite the precautions taken by Gratien Meyer to keep stock information up to date, a Product may exceptionally become unavailable after the order has been confirmed.

In the event of total or partial unavailability of an ordered Product, Gratien Meyer will inform the Customer as soon as possible.

Gratien Meyer may then offer the Customer, as circumstances permit:

• a Product of equivalent quality and price, subject to the Customer's express agreement;
• a refund of the unavailable Product;
• or, where the unavailability concerns the entire order, a refund of the order concerned.

The Customer remains free to refuse any substitute Product offered by Gratien Meyer.

If no substitute Product is accepted, Gratien Meyer will refund the sums paid for the unavailable Product(s) and, where applicable, the delivery costs that must be refunded in accordance with the applicable regulations.

The refund is made within a maximum of fourteen (14) days from the date on which the Customer is informed of the Product's unavailability.

Subject to the applicable mandatory legal provisions, and except in the event of fault attributable to Gratien Meyer giving rise to a legal right to compensation, the unavailability of a Product shall not give rise to any additional indemnity or compensation for the Customer.

No Product may be substituted without the Customer's prior agreement.

ARTICLE 9 – PAYMENT

Orders are payable exclusively in euros (€).

Payments made on the Website are secured by the Shopify Payments solution, which meets current security standards.

The accepted means of payment are:

• Visa;
• Mastercard;
• American Express;
• Apple Pay;
• Google Pay.

The payment method is debited at the time the order is confirmed.

The Customer's bank details never pass through Gratien Meyer's computer systems. They are processed exclusively by the secure payment provider.

Gratien Meyer reserves the right to suspend or cancel any order in the event of:

• refusal of bank authorisation;
• a payment incident;
• fraud or attempted fraud;
• unlawful use of a means of payment;
• or, more generally, any legitimate reason likely to compromise the security of the transaction.

The Customer warrants that they have the necessary authorisations to use the selected means of payment.

An invoice is issued for each order. It is sent electronically to the address provided by the Customer.

Any refund will be made using the same means of payment as that used for the order, unless technically impossible or with the Customer's express agreement.

ARTICLE 10 – DELIVERY

Products are delivered exclusively in mainland France, to the address specified by the Customer when ordering.

Deliveries are carried out by the carrier selected by Gratien Meyer, currently Schenker, or by any other carrier offering a service suited to the nature of the Products.

10.1 – Delivery time

Gratien Meyer undertakes to deliver the order within a maximum of seventy-two (72) working hours from confirmation of the order. This period includes the preparation of the order and its transport to the delivery address specified by the Customer.

As delivery is by appointment, the carrier contacts the Customer to agree on a delivery date.

Where the Customer expressly chooses a delivery date beyond the seventy-two (72) working-hour period, delivery is deemed to take place on the date agreed with the Customer. Exceeding the initial period as a result of this choice shall not be considered a delay attributable to Gratien Meyer.

The delivery period may also be suspended or extended in the event of force majeure or in the other cases provided for by these T&Cs and by the applicable regulations.

10.2 – Delivery terms

Delivery is made to the address provided by the Customer when ordering.

The Customer undertakes to provide an accurate and complete address and a mobile phone number enabling the carrier to contact them to arrange delivery.

Delivery is made to the foot of the building or to the threshold of the address provided. The carrier is not required to deliver the Products upstairs or to enter the private areas of the home or building.

The Customer undertakes to be present at the appointment agreed with the carrier or to designate a person authorised to receive the order on their behalf.

10.3 – Delivery impossible due to the Customer

Where delivery is impossible due in particular to:

• the Customer's absence at the agreed appointment;
• an incorrect, incomplete or inaccessible address;
• incorrect contact information;
• unjustified refusal to accept the order;
• or any other circumstance attributable to the Customer,

any additional costs for re-delivery, reshipment or return of the Products may be charged to the Customer, provided they have been informed beforehand.

In particular, where a new shipment is necessary because of an incorrect or incomplete address provided by the Customer, the corresponding costs shall be borne by the Customer.

10.4 – Exceptional weather conditions

Given the nature of the Products sold, Gratien Meyer may exceptionally postpone a shipment where extreme weather conditions, in particular a heatwave or frost, are likely to impair the quality of the wines during transport.

The Customer is informed as soon as possible. The order is shipped as soon as conditions once again allow it to be transported satisfactorily.

Where such a postponement results in the contractual delivery period being exceeded, the rights enjoyed by the Customer under the mandatory provisions of the French Consumer Code remain fully applicable.

10.5 – Late delivery

If the scheduled delivery period is exceeded, other than in cases attributable to the Customer or force majeure, the Customer benefits from the rights provided for by Articles L.216-1 et seq. of the French Consumer Code.

The Customer may in particular, under the conditions provided for by law, ask Gratien Meyer to make delivery within a reasonable additional period. If delivery is not made within this new period, the Customer may terminate the contract in accordance with the procedures provided for by the French Consumer Code.

However, the Customer may terminate the contract immediately in the cases provided for by Article L.216-6 of the French Consumer Code, in particular where Gratien Meyer refuses to deliver the Product, where it is clear that delivery will not take place, or where compliance with the delivery date or period constitutes an essential condition of the contract.

Where the contract is terminated under the legal conditions, Gratien Meyer refunds the Customer all sums paid within the time limits provided for by the applicable regulations.

10.6 – Transfer of risk

In accordance with Article L.216-4 of the French Consumer Code, any risk of loss of or damage to the Products passes to the Customer at the moment when the Customer, or a third party designated by the Customer other than the carrier proposed by Gratien Meyer, takes physical possession of the Products.

ARTICLE 11 – RECEIPT OF PRODUCTS

The Customer is invited to check, at the time of delivery, the apparent condition of the parcels and that the delivery corresponds to their order.

In the event of an apparent anomaly, in particular a damaged, opened or deteriorated parcel, a broken bottle or a missing Product, the Customer is invited to:

• refuse the parcel where its condition justifies it, or record precise, complete and reasoned reservations on the delivery note or electronic device presented by the carrier;
• take, as far as possible, photographs of the parcel and the Products concerned;
• keep the packaging and any items evidencing the damage until the claim has been processed;
• inform Gratien Meyer as soon as possible at boutique@gratienmeyer.com, stating their order number and attaching, where possible, any relevant supporting documents.

General statements such as "subject to unpacking" or "damaged parcel" without further detail may not make it possible to establish the precise nature of the damage. The Customer is therefore invited to describe the damage observed as precisely as possible.

Recording reservations with the carrier facilitates the handling of the claim and the exercise of any recourse against the carrier.

However, the absence of reservations at the time of delivery does not deprive the Customer of the rights they enjoy under the applicable legal guarantees.

Where damage was apparent upon delivery but no reservation was made with the carrier, Gratien Meyer may ask the Customer for any relevant information to establish the nature, origin and circumstances of the damage. The claim will then be examined in the light of the information provided, without prejudice to the Customer's legal rights.

Where the breakage, damage, lack of conformity or defect falls within the responsibility of Gratien Meyer or the applicable legal guarantees, Gratien Meyer will implement the appropriate solution under the conditions provided for by these T&Cs and by the applicable regulations.

On the other hand, Gratien Meyer cannot be held liable for damage which is established to result in particular from:

• improper handling after delivery;
• inappropriate storage or conservation conditions after delivery;
• damage caused to the Product after it has been handed over to the Customer;
• or, more generally, an act attributable to the Customer after delivery of the Product.

The provisions of this article are without prejudice to the legal guarantee of conformity and the legal guarantee against hidden defects provided for in Article 14 of these T&Cs.

ARTICLE 12 – IN-STORE COLLECTION ("Click & Collect")

Where this option is offered on the Website, the Customer may choose to collect their order free of charge directly from the Gratien Meyer shop located at:

Gratien Meyer
110 Route de Montsoreau
49400 Saumur – France

12.1 – Availability of the order

The order is made available to the Customer within a maximum of forty-eight (48) working hours from its confirmation, subject to Product availability.

The Customer is informed by email when their order is ready for collection.

Collection takes place exclusively during the Shop's opening days and hours, as indicated and regularly updated on the Website. As opening hours may vary according to the season, it is the Customer's responsibility to check the current opening hours before travelling.

12.2 – Collection procedure

When collecting their order, the Customer may be asked to present:

• the order confirmation email or number;
• a valid identity document;
• or any other item enabling the order and its recipient to be identified.

Where collection is made by a third party designated by the Customer, Gratien Meyer may ask that person to present the order confirmation and proof that they are authorised to collect the order.

The order is handed over to the Customer or to the third party designated by the Customer after verification of the information required for identification.

12.3 – Order holding period

Orders are held at the Shop for a period of fifteen (15) calendar days from notification that they are available.

If the order is not collected within this period, Gratien Meyer will contact the Customer to agree on what should be done with the order.

If the Customer does not respond within a reasonable time after this contact, Gratien Meyer may cancel the order and refund the sums paid, under the conditions provided for by the applicable regulations.

Failure to collect an order does not, in itself, constitute exercise of the right of withdrawal. Where the right of withdrawal applies, the Customer must express their wish to withdraw under the conditions set out in Article 13 of these T&Cs.

12.4 – Inspection and transfer of risk

The Customer is invited to check the condition and conformity of the Products at the time of collection and to report any apparent anomaly immediately to the Shop team.

The risks of loss of or damage to the Products pass to the Customer at the moment when the Customer, or the third party designated by the Customer, takes physical possession of the order.

The legal guarantees provided for in Article 14 of these T&Cs remain fully applicable.

ARTICLE 13 – RIGHT OF WITHDRAWAL

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the consumer Customer has a period of fourteen (14) calendar days from receipt of the Products to exercise their right of withdrawal, without having to give reasons for their decision.

Where several Products forming part of the same order are delivered separately, the period runs from receipt of the last Product.

13.1 – Exercising the right of withdrawal

To exercise the right of withdrawal, the Customer must notify Gratien Meyer of their decision before the expiry of the above period, by means of:

• the model withdrawal form set out in Appendix 1 to these T&Cs;
• any other unambiguous statement expressing their wish to withdraw;
• or, for orders concluded on the Website, the online withdrawal function made available on the Website in accordance with the applicable regulations.

The request may in particular be sent to:

Gratien Meyer
110 Route de Montsoreau
49400 Saumur – France
or by email to: boutique@gratienmeyer.com

Use of the model withdrawal form is not mandatory.

For distance contracts concluded via the Website and subject to the right of withdrawal, Gratien Meyer provides the Customer, free of charge, with a function enabling them to exercise their right of withdrawal online. This function is easily, directly and permanently accessible, in accordance with Article L.221-21 of the French Consumer Code.

Where the Customer exercises the right of withdrawal using this function, Gratien Meyer sends them, in accordance with the applicable regulations, an acknowledgement of receipt on a durable medium stating in particular the content of the withdrawal statement and the date and time it was sent.

It is the Customer's responsibility to keep any evidence establishing that they exercised their right of withdrawal within the legal period.

Merely refusing a parcel, being absent at delivery or failing to collect an order made available at the Shop does not, in itself, constitute exercise of the right of withdrawal. The Customer must unambiguously express their wish to withdraw under the conditions set out in this article.

13.2 – Return of Products

From notification of their decision to withdraw, the Customer has a maximum of fourteen (14) days to return the Products to:

Gratien Meyer
110 Route de Montsoreau
49400 Saumur – France

In accordance with Article L.221-23 of the French Consumer Code, the direct costs of return are borne by the Customer.

The Products must be returned complete and properly protected for transport.

The Customer is liable for any diminished value of the Products resulting from handling other than that necessary to establish their nature, characteristics and functioning, in accordance with Article L.221-23 of the French Consumer Code.

Given the nature of the Products sold, opening or consuming a bottle, even partially, is likely to result in a diminished value of up to the total loss of its value. The corresponding amount may, where applicable, be deducted from the refund due to the Customer, under the conditions provided for by the applicable regulations.

In order to limit any risk of breakage or damage during return transport, the Customer is responsible for using packaging suitable for transporting glass bottles.

Where the Customer organises the return themselves, it is their responsibility to take the necessary precautions so that the Products can be transported to Gratien Meyer in suitable conditions.

13.3 – Refund

In the event of valid exercise of the right of withdrawal, Gratien Meyer refunds the Customer all sums paid for the Products concerned as well as the corresponding delivery costs, under the conditions provided for by the applicable regulations.

Where the Customer has expressly chosen a delivery method more expensive than the standard delivery method offered by Gratien Meyer, Gratien Meyer is not required to refund the additional costs resulting from that choice.

The refund is made no later than fourteen (14) days from the date on which Gratien Meyer is informed of the Customer's decision to withdraw.

However, Gratien Meyer may withhold the refund until it has received the Products concerned or until the Customer has supplied proof of having sent them, whichever is the earlier.

The refund is made using the same means of payment as that used for the initial transaction, unless the Customer expressly agrees to the use of another means of payment and provided that this does not incur any additional costs.

13.4 – Exceptions to the right of withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in the cases of exclusion provided for by law.

In particular, it does not apply to wine tourism Services, tours, tastings, workshops, concerts, entertainment or events to be provided on a specific date or at a specific frequency, where they fall within the legal exception applicable to leisure activities.

The conditions for cancellation, modification and, where applicable, postponement of these Services are specified in Articles 15 et seq. of these T&Cs.

The provisions of this article relating to the right of withdrawal are without prejudice to the legal guarantees enjoyed by the Customer, in particular the legal guarantee of conformity and the legal guarantee against hidden defects provided for in Article 14 of these T&Cs.

ARTICLE 14 – LEGAL GUARANTEES

The Products sold by Gratien Meyer benefit, independently of any commercial guarantee, from the legal guarantee of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code and the legal guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.

LEGAL GUARANTEE OF CONFORMITY AND LEGAL GUARANTEE AGAINST HIDDEN DEFECTS

The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund upon return of the goods, in the cases provided for by the French Consumer Code.

The consumer may in particular benefit from these remedies where the professional refuses to repair or replace the goods, where the goods are brought into conformity after the legal deadline, where doing so causes major inconvenience, or where the lack of conformity persists despite an attempt to bring the goods into conformity.

The consumer may also obtain a price reduction or termination of the contract where the lack of conformity is serious enough to justify it. However, the consumer is not entitled to terminate the sale if the lack of conformity is minor.

The rights mentioned above result from the application of Articles L.217-1 to L.217-32 of the French Consumer Code.

The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund upon return of the goods.

14.1 – Legal guarantee of conformity

In accordance with Articles L.217-3 et seq. of the French Consumer Code, Gratien Meyer is liable for any lack of conformity existing at the time of delivery of the Product and appearing under the conditions and within the time limits provided for by law.

The Customer has a period of two (2) years from delivery of the Product to obtain the implementation of the legal guarantee of conformity.

A Product is in particular in conformity where it corresponds to the description, type, quantity and quality provided for in the contract and has the characteristics that the Customer may legitimately expect given its nature and the public statements made by Gratien Meyer, under the conditions provided for by the applicable regulations.

In the event of a lack of conformity, the Customer is entitled to have the Product brought into conformity, by repair or replacement, under the conditions provided for by the French Consumer Code.

Given the nature of the Products sold by Gratien Meyer, where repair is impossible or inappropriate, replacement of the Product may be offered to the Customer under the conditions provided for by the regulations.

Where bringing the Product into conformity is impossible, does not take place under the conditions or within the time limits provided for by law, or causes major inconvenience to the Customer, the Customer may, in the cases provided for by the French Consumer Code, obtain a price reduction or termination of the contract.

The legal guarantee of conformity is implemented free of charge for the Customer.

14.2 – Legal guarantee against hidden defects

The Customer also benefits from the guarantee provided for in Articles 1641 et seq. of the French Civil Code where the Product is affected by a hidden defect rendering it unfit for its intended use or so diminishing that use that the Customer would not have acquired it, or would have paid a lower price for it, had they known of it.

In accordance with Article 1648 of the French Civil Code, any action arising from latent defects must be brought within two (2) years of discovery of the defect.

Under the conditions provided for in Article 1644 of the French Civil Code, the Customer may choose to return the Product and obtain a refund of its price, or to keep the Product and obtain a price reduction.

It is for the Customer invoking the guarantee against hidden defects to establish the existence of the defect, its hidden nature and its existence at the time of sale.

14.3 – Implementation of the guarantees

For any request relating to a legal guarantee, the Customer may contact Customer Service:

Gratien Meyer
110 Route de Montsoreau
49400 Saumur – France
Email: boutique@gratienmeyer.com
Telephone: +33 (0)2 41 83 13 32

In order to facilitate the processing of their request, the Customer is invited to provide their order number and any information enabling the Product to be identified and the alleged defect to be established, in particular photographs where relevant.

The provision of this information is intended solely to facilitate the examination of the claim and shall not have the effect of depriving the Customer of the exercise of their legal rights.

Where the conditions of a legal guarantee are met, the costs necessary for its implementation are not borne by the Customer.

14.4 – Natural characteristics and storage of wines

By their nature, wines are products liable to evolve naturally over time.

The possible presence of a natural deposit or tartrate crystals, as well as certain natural variations in colour, effervescence or organoleptic expression related in particular to the vintage and the evolution of the wine, do not, in themselves, constitute a lack of conformity or a hidden defect.

After delivery, the Products must be stored in suitable conditions, in particular in a dry place, protected from heat, frost, direct light and significant temperature variations.

The legal guarantees do not cover deterioration which Gratien Meyer establishes results from improper storage, improper handling or an event occurring after delivery of the Product and attributable to the Customer.

No provision of this article shall have the purpose or effect of limiting or excluding the legal guarantees enjoyed by the Customer under the applicable mandatory provisions.

ARTICLE 15 – BOOKING OF SERVICES

The tours, tastings, workshops and events offered by Gratien Meyer may be booked directly on the Website, at the Shop or by any other means offered by the House.

Any booking is deemed firm and final after:

• validation of payment where required;
• a booking confirmation sent to the Customer.

Services are offered subject to availability of places.

Gratien Meyer reserves the right to refuse a booking where:

• maximum capacity has been reached;
• safety conditions do not allow the Service to be carried out properly;
• a payment incident is identified;
• or for any other legitimate reason.

Services are offered on the dates and at the times indicated on the Website.

It is the Customer's responsibility to check the information shown on their booking confirmation.

Unless otherwise stated, Services are delivered in French.

Services begin at the time indicated on the booking confirmation.

The Customer should arrive a few minutes before the scheduled time so that they can be welcomed in the best possible conditions.

In accordance with Article L.221-28 of the French Consumer Code, the Services offered by Gratien Meyer are leisure services provided on a specific date. As such, they are not subject to the legal right of withdrawal.

The conditions for cancellation, modification or postponement are set out in the following article.

ARTICLE 16 – CANCELLATION, MODIFICATION AND CUSTOMER NO-SHOW

Any booking of a Service is firm and final.

In accordance with Article L.221-28 of the French Consumer Code, the Services offered by Gratien Meyer are leisure services provided on a specific date. As such, they are not subject to the legal

ARTICLE 17 – LATE ARRIVAL, CONDUCT OF SERVICES AND VISITOR RULES

Services begin at the time indicated on the booking confirmation.

The Customer should arrive a few minutes before the scheduled time.

In the event of a delay of more than thirty (30) minutes, Gratien Meyer reserves the right to refuse access to the Service in order not to disrupt its smooth running.

In this case, no refund or compensation may be claimed.

On an exceptional basis, Gratien Meyer may accept a late Customer where organisational conditions allow. This tolerance remains at its sole discretion and shall not constitute a right.

Visits take place in accordance with the instructions given by the House's staff.

The Customer undertakes to behave respectfully towards:

• other visitors;
• Gratien Meyer staff;
• the facilities;
• the equipment;
• the cellars;
• the Products offered for tasting.

Gratien Meyer reserves the right to interrupt a visit or immediately exclude any person whose behaviour is likely to compromise the safety of persons, the preservation of the premises or the smooth running of the Service.

No refund may be claimed in this case.

ARTICLE 18 – CONDITIONS OF ACCESS TO SERVICES

Minors remain under the full responsibility of their parents or of any adult accompanying them throughout the visit.

Children under twelve (12) years of age are admitted free of charge where this is provided for the Service concerned.

The cellars and visitor areas are accessible to persons with reduced mobility. Pushchairs are also permitted, subject to the technical or safety constraints specific to certain Services.

However, certain routes, activities or specific Services may not be accessible to persons with reduced mobility and/or pushchairs due to their configuration or to technical or safety constraints. Where such restrictions apply, they are clearly indicated on the Website in the description of the Service concerned at the time of booking.

Animals are not allowed inside the House, with the exception of guide dogs and assistance dogs accompanying a person with a disability, in accordance with current regulations.

Exceptionally, in particular during periods of hot weather so that an animal is not left in a vehicle, dogs may be admitted to the Shop area only, provided they are kept on a lead and remain under the constant supervision of their owner. This tolerance does not apply to the cellars or other visitor areas. Gratien Meyer reserves the right to refuse access to, or ask for the removal of, any animal whose behaviour is likely to disturb the safety, hygiene or comfort of visitors.

For reasons of safety and liability, Gratien Meyer reserves the right to refuse access to or exclude any person:

• who is manifestly under the influence of alcohol or drugs;
• whose behaviour presents a risk to themselves, to other visitors or to the House's staff;
• who refuses to comply with the safety instructions given by staff.

Such a decision shall not give rise to any refund.

ARTICLE 19 – CANCELLATION OR MODIFICATION OF A SERVICE BY GRATIEN MEYER

Gratien Meyer reserves the right to cancel, postpone or modify a Service in the event of force majeure, exceptional circumstances, safety requirements, technical constraints, insufficient numbers, unavailability of a presenter or any other event beyond its control making it impossible or substantially affecting the proper running of the Service.

In this case, the Customer will be informed as soon as possible using the contact details provided at the time of booking.

Where the Service cannot be provided under the conditions initially planned, the Customer may choose, according to the options offered by Gratien Meyer:

• postponement of their booking to a later date;
• exchange for an equivalent Service;
• or a full refund of the sums paid for the Service concerned.

Any refund will be made within a maximum of fourteen (14) days following the Customer's choice.

Where only a minor modification to the Service occurs, without substantially altering its nature, content or essential characteristics, Gratien Meyer may maintain the Service under the modified conditions, subject to the rights enjoyed by the Customer under the applicable legal provisions.

Subject to the applicable mandatory legal provisions, and except in the event of fault attributable to Gratien Meyer giving rise to a legal right to compensation, Gratien Meyer shall not be required to compensate the Customer for expenses incurred independently of the Service, in particular travel, accommodation or catering costs, nor for indirect damage not resulting directly and immediately from a breach attributable to it.

The provisions of this article shall not have the purpose or effect of excluding or limiting the Customer's rights where Gratien Meyer's liability is legally incurred.

ARTICLE 20 – TASTINGS AND RESPONSIBLE DRINKING

Tastings offered as part of the Services are reserved for persons aged at least eighteen (18) years.

The person responsible for serving alcoholic beverages requires the participant to provide proof of their majority, in particular by means of a valid identity document.

Gratien Meyer reserves the right to refuse to serve alcoholic beverages to any person who does not meet the legal conditions or whose behaviour reasonably suggests that their consumption could pose a risk to their own safety or that of others.

The Customer is invited to drink alcoholic beverages in moderation.

Alcohol abuse is dangerous for your health.

It is the Customer's responsibility to make all necessary arrangements to ensure their return journey in conditions compatible with their state of sobriety.

Gratien Meyer cannot be held liable for the consequences of excessive alcohol consumption after the tastings have been served, unless fault on its part is proven.

ARTICLE 21 – LIABILITY

Gratien Meyer takes the utmost care to ensure the accuracy, quality and updating of the information published on the Website, in particular that relating to Products, Services, prices, availability and ordering procedures.

Gratien Meyer also implements the means reasonably necessary to ensure the proper functioning and accessibility of the Website.

However, subject to the applicable mandatory legal provisions, Gratien Meyer's liability cannot be incurred where the non-performance or improper performance of its obligations results from:

• the act of the Customer;
• the unforeseeable and insurmountable act of a third party to the contract;
• a case of force majeure within the meaning of Article 1218 of the French Civil Code;
• or any other circumstance in which the applicable regulations exclude or limit the liability of the professional.

Gratien Meyer cannot be held liable for temporary interruptions of the Website necessary in particular for its maintenance or updating, or resulting from a technical incident beyond its control, subject to the legal obligations incumbent upon it.

The Customer remains responsible for the use they make of the Products after delivery and undertakes in particular to comply with the storage conditions and precautions for use appropriate to their nature.

In particular, Gratien Meyer's liability cannot be incurred for damage which is established to result from:

• improper storage or handling of the Products after delivery;
• use of the Products not in accordance with their intended purpose;
• excessive or inappropriate consumption of alcoholic beverages;
• the Customer's failure to comply with the safety instructions or directions given in the context of a Service;
• or an act attributable to the Customer after delivery of the Product or performance of the Service.

To the extent permitted by the applicable regulations, Gratien Meyer cannot be held liable for indirect damage not resulting directly and immediately from a breach attributable to it.

No provision of this article shall have the purpose or effect of excluding or limiting Gratien Meyer's liability where it cannot legally be excluded or limited, nor of depriving the Customer of the rights and guarantees they enjoy under the applicable mandatory legal provisions.

ARTICLE 22 – FORCE MAJEURE

Neither Party shall be held liable for the non-performance or delay in performance of its obligations where this results from a case of force majeure within the meaning of Article 1218 of the French Civil Code and French case law.

The following, in particular, are likely to constitute cases of force majeure, this list not being exhaustive:

• natural disasters;
• fires;
• floods;
• storms;
• exceptional episodes of frost or heatwave;
• pandemics or health crises;
• general or sector-wide strikes;
• failures of transport networks;
• administrative or governmental decisions;
• acts of terrorism;
• armed conflicts;
• power or telecommunications outages;
• or any other event meeting the conditions of force majeure within the meaning of Article 1218 of the French Civil Code and applicable case law.

For the entire duration of the event, the affected obligations are suspended.

If the force majeure situation continues for more than sixty (60) days, either Party may terminate the contract automatically, without compensation.

ARTICLE 23 – SALE OF ALCOHOL

In accordance with Article L.3342-1 of the French Public Health Code, the sale of alcoholic beverages is strictly reserved for persons aged at least eighteen (18) years.

By confirming an order including alcoholic beverages, the Customer certifies that they have reached the legal age required for their purchase.

When alcoholic Products are handed over, Gratien Meyer or any person responsible for handing them over requires the Customer or recipient to provide proof of their majority, in particular by means of a valid identity document.

This check may in particular take place:

• when the order is collected at the Shop;
• upon delivery by the carrier;
• or in any other situation in which alcoholic beverages are handed over to the Customer or to a third party designated by the Customer.

If the Customer or recipient is unable to establish their majority, the alcoholic Products will not be handed over.

Where an order cannot be handed over because the Customer or recipient is unable to establish their majority, Gratien Meyer may contact the Customer to determine what should be done with the order, in compliance with the applicable regulations.

Alcohol abuse is dangerous for your health. Alcoholic beverages should be consumed in moderation.

ARTICLE 24 – PERSONAL DATA

Personal data collected in connection with orders, bookings or browsing on the Website are processed by FREIXENET GRATIEN, as data controller.

Such processing is carried out in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the French Data Protection Act (loi Informatique et Libertés) as currently in force.

The data collected are necessary in particular for:

• order management;
• the organisation of Services;
• customer relations;
• compliance with legal obligations;
• and the improvement of the services offered.

Detailed information on the processing of personal data, retention periods and the exercise of data subjects' rights is set out in the Privacy Policy available on the Website.

The Customer has in particular the rights of access, rectification, erasure, objection, restriction of processing and data portability under the conditions provided for by the applicable regulations.

ARTICLE 25 – INTELLECTUAL PROPERTY

All elements making up the Website, in particular texts, photographs, illustrations, videos, graphics, logos, trademarks, trade names, graphic charters, databases, software and any other content, are protected by the provisions of the French Intellectual Property Code and by the applicable international conventions.

The Gratien Meyer trademark, logos and all distinctive signs remain the exclusive property of FREIXENET GRATIEN or of their respective owners.

Any reproduction, representation, adaptation, translation, modification, extraction, distribution or exploitation, in whole or in part, of all or part of the Website, on any medium whatsoever and for any purpose whatsoever, is strictly prohibited without prior written authorisation.

In particular, it is prohibited to:

• build a database from the content of the Website;
• use the content for commercial purposes;
• use any automated data collection process ("scraping");
• use all or part of the content of the Website to train, develop or improve an artificial intelligence system, a machine learning model or any similar technology, without the prior written authorisation of FREIXENET GRATIEN.

Any unauthorised use may constitute infringement giving rise to the civil and criminal liability of its author.

ARTICLE 26 – CONSUMER MEDIATION

In accordance with Articles L.611-1 et seq. of the French Consumer Code, the Customer is informed that, in the event of a dispute relating to an order or a service that could not be resolved directly with Gratien Meyer's Customer Service, they may have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of the dispute.

Before referring the matter to the mediator, the Customer must have sent a written complaint to Gratien Meyer and attempted to resolve the dispute directly with the House.

If no agreement is reached within a reasonable time, the Customer may refer the matter to the consumer mediator, whose contact details are as follows:

Consumer mediator:
To be completed before the Website goes live
Name:
Address:
Website:
Email:

Recourse to mediation is free of charge for the Customer, subject to the admissibility of their request in accordance with the provisions of the French Consumer Code.

The Customer remains free to accept or reject the solution proposed by the mediator.

Recourse to mediation is not a mandatory prerequisite for bringing proceedings before the competent courts.

ARTICLE 27 – APPLICABLE LAW – LANGUAGE – DISPUTE RESOLUTION

These General Terms and Conditions of Sale are governed by French law.

They are drafted in French.

Should they be translated into one or more foreign languages, only the French version shall prevail in the event of any difficulty of interpretation.

The Parties shall endeavour to resolve amicably any dispute relating to the formation, interpretation, performance or termination of these T&Cs.

Failing amicable settlement or mediation, any dispute shall be submitted to the territorially competent French courts in accordance with the provisions of the French Code of Civil Procedure and the French Consumer Code.

The provisions of this article do not deprive the Customer of the mandatory rights conferred on them by the applicable legal provisions.

APPENDIX 1 – WITHDRAWAL FORM

For the attention of:

FREIXENET GRATIEN – Gratien Meyer
110 Route de Montsoreau
49400 Saumur – France
Email: boutique@gratienmeyer.com

I hereby give notice that I withdraw from the contract for the sale of the Product(s) below:

Product(s) concerned:

...............................................................................................................................

...............................................................................................................................

Order number:

...............................................................................................................................

Ordered on:

...............................................................................................................................

Received on:

...............................................................................................................................

Customer's name:

...............................................................................................................................

Customer's address:

...............................................................................................................................

...............................................................................................................................

Date:

...............................................................................................................................

Customer's signature:

(only if this form is notified on paper)